For the following categories of products, brand-best will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
- Refund: partial refund / full refund / return and refund.
- Reship: resend the partial parts / resend a new product
- Repair: send the product to our local repair center to get
1.1 If you are a consumer, you are entitled to 1-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery.
2.1 To initiate the warranty process, you must contact and inform the customer service. We may request you to show the proof of purchase and the most detailed description possible about the issue and photo and/or video materials if possible. Please note that before the issue is completely resolved, you should stop using the product(s) for your safety.
2.2 Customer service will work with you on the problem with your product(s) to identify potential resolutions. Depending on your situation, possible remedies may be: we guide you to perform simple fixes by yourself; we allow you to use a professional workshop of your choice and reimburse the repair costs incurred; or we transport the product(s) back to after-sale center for handling. We will instruct you regarding the procedure. The defective component will be replaced with another original component or with another equivalent component.
2.3 Please note that you should always contact brand-best for warranty claim and get a prior notification and authorization from us before taking further action. Unauthorized repairs hinder our ability to review the defect and decide whether it falls under the warranty. The warranty may be void if you or third-party attempt to repair the product(s) without a prior notification and authorization from brand-best.